topic Re: Contact EE customer service from Australia in Contracts & Billing

Contact EE customer service from Australia

Emurray_xo — Sun, 17 Mar 2024 07:35:53 GMT

I live in Australia but still have an EE contract which is due to expire this month and I want to contact EE to cancel it before it auto renews as the email they sent advised it would do, but I can only find a phone number for them, is there an email address or live chat where I can talk to someone without having to call? Trying to find answers on the website but going round in circles... very unhelpful.

Re: Contact EE customer service from Australia

Katie_B — Sun, 17 Mar 2024 07:56:44 GMT

Hi @Emurray_xo.

Thanks for coming here.

Our customer care team will need to contacted via phone on +44 7953 966 250 to place your disconnection request.

Katie

Re: Contact EE customer service from Australia

Chris_B — Sun, 17 Mar 2024 08:12:18 GMT

@Emurray_xo Your contract doesn’t auto renew it'll change to a 30 day rolling contract at the minimum term. There is no email address as emails are too slow to deal with customers issues.

Re: Contact EE customer service from Australia

Northerner — Sun, 17 Mar 2024 08:36:14 GMT

Hi @Emurray_xo

If you intend to call then download Skype and use the number in my signature over WiFi.

You are best off calling and giving notice (UK office hours).

Thanks

Re: Contact EE customer service from Australia

bristolian — Sun, 17 Mar 2024 09:45:36 GMT

@Emurray_xo wrote:

I live in Australia but still have an EE contract which is due to expire this month and I want to contact EE to cancel it before it auto renews as the email they sent advised it would do

I would be very interested to see any email which states this.

As already mentioned, EE's contracts are rolling ones with a 30day notice period at all times. There is a minimum contractual period, during which early cancellation charges apply to disconnection.

All that is happening in your case is the minimum term is coming up. If you do nothing, 30days notice without penalties will apply until & unless you explicitly make any change.