topic Changing payment date in Contracts & Billing

Changing payment date

Candy23 — Sat, 16 Mar 2024 20:20:24 GMT

Hi I’m with Bt and I was told that they have merged with ee. Bt have now put me with EE and I’ve noticed that my usual direct debit payment date has changed from the 14th. With EE the bill will be generated on 15th and come out on the 23rd-24th. I want to change my billing date back to the 14th how it normally was with BT. Will I get charged for changing the date?

Re: Changing payment date

XRaySpeX — Sat, 16 Mar 2024 20:28:20 GMT

You can change your payment date under Bills & Payments > Manage Direct Debit.

Re: Changing payment date

CHLOE244 — Sat, 28 Dec 2024 23:10:54 GMT

Hi, I’ve tired all week now to change my direct debit pay date and all the time it’s saying service unavailable try again later

Re: Changing payment date

Lesley_W — Sun, 29 Dec 2024 09:36:44 GMT

Hi @CHLOE244

I'm sorry you are having trouble doing this online. I'd recommend giving our team a call on 150 so they can make this change for you and check everything is set up correctly to allow you to make changes through your online account.

Lesley