topic Re: Removing a mobile number from current contract in Contracts & Billing

Removing a mobile number from current contract

Nickybutch — Fri, 15 Mar 2024 09:15:29 GMT

Hello there,

I am looking for advice upon this situation.

I have 2 mobile numbers of which I have one as my main contact and one as an emergency.

The problem is by removing the emergency one, it cuts my mobile bill in half but it is on a new contract and it is on a number I do not want to use as my main contact as the other one has only 4 months left on its current contract.

It is a monthly contract. I also have an iPad one which is also on a new contract which I do not use and I want to remove as well.

The new contract started in September 2023 paying £ 93 & 63 a month. The other one is £ 73 a month finishing in August 2024.

Do I need to speak to Customer Service or do I go to a store to help me with this or do I have to do this online. I want to stay with EE as I have my home broadband account with them and do not want to lose that now or in the future.

Any help is great.

Re: Removing a mobile number from current contract

Christopher_G — Fri, 15 Mar 2024 11:19:55 GMT

Hi @Nickybutch

Yes, if you speak to our customer service team, they'll be able to review your account and run through some options with you.
Chris

Re: Removing a mobile number from current contract

bristolian — Fri, 15 Mar 2024 11:24:22 GMT

You can't swap numbers between monthly subscriptions, without using a convoluted/expensive method involving a third subscription.

Any line that is still under minimum term, can't be cancelled or moved without early termination charges being incurred.