T-Mobile Friends and Family Discount REMOVED?

Not_Sure — Fri, 15 Mar 2024 05:22:07 GMT

Hi! Been on the Friends and Family Discount for years and years. Since I worked at T-mobile I’ve been a customer without any issues. Recently upgraded online and the order clearly shows the discount moving over. Clearly showing 30% discount as expected.

Received first bill and no discount applied.

Never had any problems when upgrading previously.

Can someone look into this please?

Re: T-Mobile Friends and Family Discount REMOVED?

Christopher_G — Fri, 15 Mar 2024 08:11:03 GMT

Hi @Not_Sure

Welcome to the community.

I'm sorry to hear that the discount doesn't appear. If you have a chat with our Mobile Care team, they'll be able to check the account history and try to get it re-added for you.
Chris

topic Re: T-Mobile Friends and Family Discount REMOVED? in Contracts & Billing

T-Mobile Friends and Family Discount REMOVED?

Re: T-Mobile Friends and Family Discount REMOVED?