topic Re: Family plan sim in Contracts & Billing

Family plan sim

Saviour008 — Tue, 12 Mar 2024 09:18:23 GMT

I have EE full fibre and myself and wife have EE sims...

I have just been told that I am not eligible to add a family sim plan for my Children.

Surely it would make sense to have all my bills in one place, I'm offering EE more custom, and now I will be paying another provider each month.

Poor from EE ....

Re: Family plan sim

bristolian — Tue, 12 Mar 2024 09:50:23 GMT

What do you understand by "family SIM plan"? Family plans were stopped quite a few years ago, in favour of data-sharing.

All users on the same pay-monthly billing account have their own independent plan, but are able to share data between themselves.

Re: Family plan sim

Saviour008 — Tue, 12 Mar 2024 09:59:51 GMT

Connect the whole family for less with our Multi-Line Discount. Add other family members to your account and we'll give you up to 30% off every new line. We know every family is different, that's why we offer the flexibility to choose from a range of data allowances across our plans.

I would be the account holder taking care of my Family.

Makes sense to me.

Re: Family plan sim

bristolian — Tue, 12 Mar 2024 12:39:46 GMT

That's the standard multi-line discount for an existing account holder adding extra subscriptions. Whom or what has said that you're not eligible?

Re: Family plan sim

XRaySpeX — Tue, 12 Mar 2024 12:39:55 GMT

@bristolian : Family A/c's are the current terminology. It's Shared A/c's that are extinct.

See Family Account | Multi-Line Discount & Data Gifting

Re: Family plan sim

Saviour008 — Tue, 12 Mar 2024 12:43:57 GMT

I just wanted some extra sim for my Children, add this to my existing account..

I am not asking for a mobile phone contract.

Spoke with EE on live chat , was told No.

Rather strange.

Now I will have to go with another provider

Re: Family plan sim

bristolian — Tue, 12 Mar 2024 12:48:49 GMT

@Saviour008 wrote:

I just wanted some extra sim for my Children, add this to my existing account..

I am not asking for a mobile phone contract.

Spoke with EE on live chat , was told No.

You can only have one SIM per mobile number, the premise of the family/shared account that you are seeking is an additional subscription, with its own contract but added to your existing billing account.

The shared billing account creates the ability to share data.

Re: Family plan sim

Saviour008 — Tue, 12 Mar 2024 12:52:42 GMT

OK.

So is that not possible then.

I already have a sim for £9 Month with Unlimited data, calls and text with Full fibre 900Mbps.

Really don't see what the problem is adding a few extra .

Re: Family plan sim

XRaySpeX — Tue, 12 Mar 2024 12:59:45 GMT

If someone called the no. who would receive the call? That's a routing issue.
Why should EE give away free extra contract SIMs for no income? That's a commercial decision.

Re: Family plan sim

Saviour008 — Tue, 12 Mar 2024 13:04:16 GMT

First of all EE would not be giving away anything for free. I would be paying for the service. Just the same way I am for my BB and phone line

Re: Family plan sim

XRaySpeX — Tue, 12 Mar 2024 13:06:27 GMT

Oh, you wanna pay for them! Then take out contracts for each kid.

Re: Family plan sim

bristolian — Tue, 12 Mar 2024 13:11:16 GMT

A SIM issued by a mobile network must have a mobile number attached to it - this is a technical requirement that applies to all operators across the UK and globally.

That separate number then has a plan attached to it, for which you get a 30% multi-line discount.

Re: Family plan sim

Chris_B — Tue, 12 Mar 2024 13:24:54 GMT

@Saviour008 Login to your online EE account and just apply for what you need.

Re: Family plan sim

Saviour008 — Tue, 12 Mar 2024 13:27:24 GMT

Thank you

Unfortunately it won't allow me.

Not eligible.

Thank you.

Re: Family plan sim

Saviour008 — Tue, 12 Mar 2024 13:29:42 GMT

But I can purchase them on other providers?

Just made sense to have it all in one place.

Re: Family plan sim

bristolian — Tue, 12 Mar 2024 13:30:52 GMT

Can you post a screenshot of this "not eligible" error.

Re: Family plan sim

Saviour008 — Tue, 12 Mar 2024 13:43:57 GMT

This is for a sim only.

Not a Device.

I have a sim unlimited everything

For £9

And i pay for Full Fibre 900

Re: Family plan sim

Simon1231e — Sun, 01 Sep 2024 13:47:55 GMT

This is a really old thread now, but I feel like there was some confusion. There is no provider in the UK that does what you are saying. Each sim needs to have a number.

Whereas the family plans are separate sims for the family, paid via one person account, which normally attracts a discount.