topic Re: Hi Hello I need to cancel two phone lines in Contracts & Billing

Hi Hello I need to cancel two phone lines

Reny220877 — Mon, 11 Mar 2024 22:44:48 GMT

Hello I need to cancel two phone lines Please

Re: Hi Hello I need to cancel two phone lines

XRaySpeX — Mon, 11 Mar 2024 22:56:27 GMT

@Reny220877 : If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

Re: Hi Hello I need to cancel two phone lines

Reny220877 — Tue, 12 Mar 2024 06:36:51 GMT

I do not want to change companies I want to cancel and no longer use those two lines, the numbers *********** and ********** I want them to remain in my contract, now there is no email where I can file a complaint because coincidentally the company's app does not work, I cannot see my contract online and see the phone numbers because I don't know them by heart at this time I need an email address to be able to report this situation

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Re: Hi Hello I need to cancel two phone lines

Reny220877 — Mon, 11 Mar 2024 23:35:23 GMT

incredible in this company the app does not work I cannot see my profile just when I remove cancel two phone lines or how to report by email no emergency number for these cases the truth is that the service is very bad

Re: Hi Hello I need to cancel two phone lines

Katie_B — Tue, 12 Mar 2024 07:31:18 GMT

Good morning @Reny220877.

Thanks for coming here.

Are you looking to cancel a line?

What happens when you try to call 150 to report the problems you are experiencing?

Speak soon,

Katie

Re: Hi Hello I need to cancel two phone lines

XRaySpeX — Tue, 12 Mar 2024 07:36:41 GMT

Then call CS to cancel them with 30 days notice. They can't remain on your contract if you cancel them but you could request they be moved to PAYG.

Re: Hi Hello I need to cancel two phone lines

bristolian — Tue, 12 Mar 2024 08:54:25 GMT

@Reny220877 wrote:

I do not want to change companies I want to cancel and no longer use those two lines..... I want them to remain in my contract,

There are 4 ways a mobile number can cease being part of your contract

1: Use a PAC to port them to another operator, cancelling your EE contract in the process

2: Legal change of ownership to transfer them to another EE account holder

3: Disconnect the lines under 30days notice

4: Cancel your contract under 30days notice and migrate them to PAYG.