topic Re: Can’t pay bill in Contracts & Billing

Can’t pay bill

Eoin3 — Mon, 11 Mar 2024 23:56:52 GMT

I’m trying to pay my bill from abroad. I can’t use the app as it says it’s in maintenance. I can’t login to my ee online as it says that’s in maintenance. Calling is out of hours and texting doesn’t work. How do I pay my bill?

Re: Can’t pay bill

XRaySpeX — Mon, 11 Mar 2024 23:59:21 GMT

@Eoin3 : Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: Can’t pay bill

Eoin3 — Tue, 12 Mar 2024 00:02:34 GMT

Thanks for trying. That link doesn’t work at the moment. It gives me the same error as my ee. “Sorry you can’t access my ee right now”

Re: Can’t pay bill

James_B — Tue, 12 Mar 2024 07:44:11 GMT

Are you able to pay your bill this morning, @Eoin3?

James