topic Issue with purchasing things with phone bill in Contracts & Billing

Issue with purchasing things with phone bill

Ethanbutt1 — Mon, 11 Mar 2024 15:48:45 GMT

I can no longer pay for in app purchasing via the PlayStation app anymore? When I try to do so it just says something went wrong. Been happining for months now phone bill gets paid religiously every month too what do can I do!!!!

Re: Issue with purchasing things with phone bill

XRaySpeX — Mon, 11 Mar 2024 17:04:07 GMT

@Ethanbutt1 : There’s a £40 limit per transaction and a £240 monthly limit.

Re: Issue with purchasing things with phone bill

Ethanbutt1 — Mon, 11 Mar 2024 17:07:00 GMT

I cannot make a single transaction anymore that’s the issue I already knew that.

Re: Issue with purchasing things with phone bill

Leanne_T — Mon, 11 Mar 2024 18:39:33 GMT

Thanks for coming here @Ethanbutt1

If you give us a call on 150, the team will get your account looked into to see what is needed to get the in app payments sorted 🙂

Leanne.