topic Re: Poor service customer service in Contracts & Billing

Poor service customer service

Darren_1 — Thu, 07 Mar 2024 15:34:06 GMT

Here is my experience.

24month plan on sim out of contract Feb 24, Flex payment for the phone 12 months left.

Several calls to try to reduce/better deal on the sim plan failed after being cut off by the operator multiple times (don't want to upgrade.. Like to pay less) guess no commission would be earns from this.

Again today got cut off whilst on hold.

Called back to be told it won't let us do it and someone will call back.

When ? Don't know.

There is some good deals for existing customers reducing payments but unable and dissapointed 2 weeks later I'm still trying to fine someone to sort this out.

Re: Poor service customer service

Katie_B — Thu, 07 Mar 2024 16:27:00 GMT

Hi @Darren_1.

Thanks for coming here.

I am sorry to hear your calls have dropped, this is not the experience we would want our customers to have.

I would recommend waiting for the agent to give you a call back.

If you do not hear anything by this evening please be sure to let us know.

Katie

Re: Poor service customer service

Darren_1 — Sat, 09 Mar 2024 14:34:35 GMT

Still waiting for a call back.

Re: Poor service customer service

Christopher_G — Sun, 10 Mar 2024 07:59:25 GMT

Hi @Darren_1

If you haven't heard anything yet, it may be worth giving us another call to discuss this.

Chris