topic Re: Why am I being charged £46 extra if I’m not using my phone in Brazil? in Contracts & Billing

Why am I being charged £46 extra if I’m not using my phone in Brazil?

MrsRansom — Thu, 07 Mar 2024 03:16:12 GMT

Hi. I want to understand my bill this month. I’m on a monthly bill and I was charged £46 extra this month. I’m in Brazil and I haven’t been using my phone, the mobile data has been turned off and I have only been using it on wi-fi mode.

What can I do to not be charged extra considering I’m not using my phone?

Thanks,

Mrs Ransom

Re: Why am I being charged £46 extra if I’m not using my phone in Brazil?

Chris_B — Thu, 07 Mar 2024 08:22:16 GMT

@MrsRansom Have you made any calls/texts ? You can not use data unless you have a data add on for that location.

Re: Why am I being charged £46 extra if I’m not using my phone in Brazil?

bristolian — Thu, 07 Mar 2024 08:35:18 GMT

What were you charged £46 extra for? How is this itemised on your bill breakdown?