topic Cancelled ee contract in Contracts & Billing

Cancelled ee contract

Astonbates — Wed, 06 Mar 2024 15:25:02 GMT

I need help , why have I been charge like 200 pounds cuz I cancelled my contract?

Re: Cancelled ee contract

Katie_B — Wed, 06 Mar 2024 16:17:02 GMT

Hi @Astonbates.

Have you been able to view your EE bill?

This will show a breakdown of your charges.

Did you have any add to plans on your account?

Have you cancelled before your contract end date?

Katie

Re: Cancelled ee contract

Chris_B — Wed, 06 Mar 2024 16:21:03 GMT

@Astonbates if you were still in your contract period then you’ll have to pay off the remaining term of that contract. Terminating a contract doesn’t get out of that contract for nothing as it’s a contract for a set period of time and you agreed to that set period of time with the applicable price.