Re: Roaming calls blocked

orchid326 — Wed, 06 Mar 2024 04:31:25 GMT

NOTE: I have had NOTHING but problems with EE for service. My phone is continuously BLOCKED BY EE, while in the US.

EE continues to OVER BILL for more than double my billing!! Paying for service I do not have. I have a LIFETIME offer by BT that includes UL MINS, TEXT IN UK with data, FREE UL MINUTES AND TEXT for international travel, FREE UL data international travel, ZERO roaming or connection charges!!!

I have phoned EE no less than 3 times per month as this continues!!! I have lost clients, important medical calls. EE continues to BLOCK AND OVER BILL!!!

REFUND AND STOP THE BLOCKING!!! Compensation for overbilling and NO service!!!

Re: Re: Roaming calls blocked

Leanne_T — Wed, 06 Mar 2024 07:49:28 GMT

Hi @orchid326

I am very sorry to hear this.

To get your account and billing looked into, you would need to contact our mobile guides who can check what is being charged when roaming and get this sorted.

You can find ways to contact us and our complaints form on the Contact EE page.

Leanne.

topic Re: Roaming calls blocked in Contracts & Billing

Re: Roaming calls blocked

Re: Re: Roaming calls blocked