topic Re: Paying bill in Contracts & Billing

Paying bill

Bigben100 — Tue, 05 Mar 2024 23:47:26 GMT

I paid my bill early on the app and it has charged me for my bill again so I have paid double this month and I want my money back for the original payment

Re: Paying bill

XRaySpeX — Wed, 06 Mar 2024 03:57:56 GMT

Why did you pay your bill manually when you had a DD in operation? If you have a DD in operation you shouldn't make a manual payment on or soon after your billing date. It is then too late to stop the DD being auto taken in full. Even if the DD fails the 1st time of asking it will be auto attempted again about 7 days later. Now the extra will be used as credit against your next bill. It won't show on your a/c until the next bill.

Re: Paying bill

Leanne_T — Wed, 06 Mar 2024 08:29:54 GMT

Morning @Bigben100

Thanks for coming to the community.

If you now have a credit on your account for the overpayment, please call us on 150 and the team will look into refunding the credit back to you.

Leanne.