topic Re: Bill credit in Contracts & Billing

Re: Bill credit

Malik18 — Wed, 06 Mar 2024 02:02:02 GMT

Hi.
I bought a 30£ package bondle on my sim. On the same day I switched to monthly contract. I didn’t use my 30£ bundle. I received a message after switching to monthly contract saying 30£ added to my credit. Now I need to know if my bill will be deducted from my available credit automatically or i need to do something to get it deducted from my credit?

Re: Re: Bill credit

XRaySpeX — Wed, 06 Mar 2024 03:31:38 GMT

@Malik18 : Your next bill will take into account any credit you have on your a/c.

Re: Re: Bill credit

Malik18 — Wed, 06 Mar 2024 03:34:22 GMT

Its my first bill. Do ee charge in advance or after the month?

Re: Re: Bill credit

XRaySpeX — Wed, 06 Mar 2024 03:37:39 GMT

EE, like other networks, charge a month in advance plus any time before your 1st bill since you joined..

Re: Re: Bill credit

Malik18 — Wed, 06 Mar 2024 03:40:32 GMT

So I got my refund of the package I didn’t use. And the amount transferred to my credit today. Now do I have to pay the bill? As my bill is 18£ a month and my credit is 27£

Re: Re: Bill credit

XRaySpeX — Wed, 06 Mar 2024 03:43:48 GMT

No, your next bill will be paid out of your credit, leaving £9 credit for the bill after that.

Re: Re: Bill credit

Malik18 — Wed, 06 Mar 2024 03:47:09 GMT

Thanks.
I tried to put my number on ee app after switching to monthly contract.
They said I have to visit a ee centre with some id proof. What is that
meant for?

Re: Re: Bill credit

XRaySpeX — Wed, 06 Mar 2024 04:03:11 GMT

You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.

Re: Re: Bill credit

Malik18 — Wed, 06 Mar 2024 04:07:09 GMT

I have also scheduled the next payment for my package renewal on my PayG
account. Do I need to remove that or it will converted to scheduled payment
for my monthly contract. It still showing on my bank app.

Re: Re: Bill credit

James_B — Wed, 06 Mar 2024 08:02:32 GMT

Hi @Malik18,

Now you have switched to pay monthly, any recurring pay as you go top ups will automatically be cancelled.

Hope this helps.

James