topic Re: Re: End contract in Contracts & Billing

Re: End contract

meghank0208 — Tue, 05 Mar 2024 09:31:10 GMT

Is the only way to actually leave EE once your contract ends to phone them? I am travelling abroad indefinitely so this isn't an option for me without huge roaming costs. EE seems to make it impossible to leave them (after multiple phone calls before my travels to explain my circumstances its very computer says no which is so frustrating after being a customer for years). Why don't they have an online web chat?

Re: Re: End contract

Katie_B — Tue, 05 Mar 2024 10:28:22 GMT

Hello @meghank0208.

Thanks for coming here.

To cancel your contract you will need to give us a call.

Have you previously called to request this before travelling?

Speak soon,

Katie

Re: Re: End contract

XRaySpeX — Tue, 05 Mar 2024 12:16:26 GMT

@meghank0208 :

You may also write to them giving your 30-day notice of cancellation at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or EE mobile number.

Your notice will be taken from when EE receive it.

Re: Re: End contract

meghank0208 — Tue, 05 Mar 2024 12:30:26 GMT

Thanks Katie,

making a call from Vietnam isn’t really feasible for me, there is no other option?

I called multiple times before leaving the Uk but as it was outside the 30 day notice period apparently there was nothing that could be done. Just feels very backwards having to call or write a letter in order to end a phone contract?

thanks

Re: Re: End contract

Katie_B — Tue, 05 Mar 2024 12:35:40 GMT

Thanks for getting back to me @meghank0208.

Have you tried calling our customer care team over Skype?

To cancel your contract you must either give us a call or write to the address provided above.

Katie

Re: Re: End contract

XRaySpeX — Tue, 05 Mar 2024 12:41:12 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Re: End contract

bristolian — Tue, 05 Mar 2024 12:43:01 GMT

@meghank0208 wrote:

I called multiple times before leaving the Uk but as it was outside the 30 day notice period apparently there was nothing that could be done.

Clause 9.1 of the T&Cs allow for greater notice periods - https://ee.co.uk/content/dam/help/terms-and-conditions/mobile/pay-monthly/network/paym-network-terms-1-feb-2024.pdf