topic Re: 30 Day Sim Only in Contracts & Billing

30 Day Sim Only

marcinlondon — Sun, 03 Mar 2024 14:10:25 GMT

I have a 30 day sim only which is expired. I wanted to change it to a 12 month contract. I’m being told I need to wait for 6 months before I can do this. I am not asking for a phone contract. This doesn’t make sense? Can anyone help?

Re: 30 Day Sim Only

XRaySpeX — Sun, 03 Mar 2024 14:13:39 GMT

In what way has it expired? A 30-day SIM contract is just an ongoing contract with 30 days notice of cancellation.

Re: 30 Day Sim Only

marcinlondon — Sun, 03 Mar 2024 14:18:02 GMT

What I meant was I had it for more than 30 days.

Re: 30 Day Sim Only

bristolian — Sun, 03 Mar 2024 14:26:24 GMT

There may be some confusion in terminology here. All EE's pay-monthly plans have a 30day notice period for disconnection, whether they handset-based plans or SIM-only plans.

If you migrate from a handset-plan to a SIM-only plan, you can move back to a handset-plan - by means of upgrade - at anytime, there is no lockout.

If you are a new customer to EE on SIM-only, then unless you have a 30day (which relates to the minimum term) plan, you must remain on that plan for 6months before being able to move to a handset-plan.

Re: 30 Day Sim Only

marcinlondon — Sun, 03 Mar 2024 14:45:00 GMT

Thanks for your reply. I am not looking to move to a handset plan. I want to change my 30 day sim to a 12 month sim only.

Re: 30 Day Sim Only

Leanne_T — Mon, 04 Mar 2024 07:57:21 GMT

Hi @marcinlondon

Thanks for coming here.

If you call us on 150 our mobile guides can check eligibility and let you know what options are available.

Leanne.