topic Re: Contract in Contracts & Billing

Contract

Racheal7 — Fri, 01 Mar 2024 07:58:11 GMT

How can I cancel my contract and go back my usual plan.

Leanne_T — Fri, 01 Mar 2024 09:20:42 GMT

Thanks for coming to the community.

Have you upgraded and want to return the upgrade to go back to the original plan?

Leanne 🙂

Racheal7 — Fri, 01 Mar 2024 09:23:19 GMT

Yes, I want to go back to my original plan

Leanne_T — Fri, 01 Mar 2024 09:28:12 GMT

When did you upgrade?

Did you order over the phone, online or in an EE Store?

Leanne.

Racheal7 — Fri, 01 Mar 2024 10:05:42 GMT

12th of February, 2024 and I did over the phone

Leanne_T — Fri, 01 Mar 2024 11:27:23 GMT

You would need to have let us know you wanted to return the device within 14 days of purchase.

Please see our Returning a Phone or Device Within 14 Days, Help page for full details.

Leanne.

Racheal7 — Fri, 01 Mar 2024 11:32:07 GMT

Oh sorry, I’m not talking about a device . I’m talking about my data plan. “Pay Monthly EE mobile plan”

Leanne_T — Fri, 01 Mar 2024 11:33:20 GMT

Thanks for confirming @Racheal7

If you give us a call on 150, the team will look into the changes that have been made and see if this can be changed back for you 🙂

Leanne.

Racheal7 — Fri, 01 Mar 2024 11:46:33 GMT

Thank you so much,

Leanne_T — Fri, 01 Mar 2024 12:00:26 GMT

No problem @Racheal7

Hope you get everything sorted 🙂

Leanne.