topic Re: upgrade cancellation in Contracts & Billing

upgrade cancellation

nikki7272 — Fri, 01 Mar 2024 01:11:41 GMT

can i cancel my upgrade and go to sim only plan

Re: upgrade cancellation

Leanne_T — Fri, 01 Mar 2024 08:18:25 GMT

Hi @nikki7272

Welcome to the community 🙂

How long ago did you upgrade?

Have you received the device?

Leanne 🙂

Re: upgrade cancellation

bristolian — Fri, 01 Mar 2024 08:24:20 GMT

How did you purchase your upgrade - was it via online/telesales, or retail shop instore?

The latter comes with no automatic right of return.

Re: upgrade cancellation

nikki7272 — Fri, 01 Mar 2024 09:00:49 GMT

i did it online, i called this morning and i will be returning the handset, the advisor says i will be able to change to sim only plan after this

Sent from my iPhone

Re: upgrade cancellation

nikki7272 — Fri, 01 Mar 2024 09:01:49 GMT

I upgraded online 🙂 i havnt opened the box yet

Sent from my iPhone

Re: upgrade cancellation

Leanne_T — Fri, 01 Mar 2024 09:19:40 GMT

Thanks for coming back and letting me know @nikki7272

Yes, once the device has been returned and the contract dates/plan are changed back you can look at SIM plans 🙂

Leanne.