topic Re: Re: How to live chat with EE team ? in Contracts & Billing

Re: How to live chat with EE team ?

tanyaduba — Wed, 28 Feb 2024 14:31:04 GMT

Hello, I am unable to make a call or text EE. I got my phone and sim today and already the app shows that i owe 178GBP? To make matters worse, I have an sms from EE saying "Hi from EE, your phone usage is higher than usual. If this continues, you may be unable to make calls or text". Yet i only popped the sim into my phone.

i am already regretting moving to EE

Re: Re: How to live chat with EE team ?

Katie_B — Wed, 28 Feb 2024 15:07:08 GMT

Hi @tanyaduba.

Thanks for coming here.

I am sorry to hear this has happened.

Are you aware of any out of allowance charges on your account? this should show when you download your bill breakdown.

Katie

Re: Re: How to live chat with EE team ?

Kimmmmmmmm — Tue, 02 Apr 2024 21:06:20 GMT

Hi, I’ve received this message today, out of the blue and for no known reason. I’ve renewed my contract with EE recently. It feels like a scam text? Please can you let me know if you had anything confirmed? Thanks

Re: Re: How to live chat with EE team ?

Christopher_G — Wed, 03 Apr 2024 07:09:48 GMT

Hi @Kimmmmmmmm

I recommend giving us a call on 150 so that one of our guides can check over your account.

Chris