topic Re: Is anyone else having trouble upgrading online? in Contracts & Billing

Is anyone else having trouble upgrading online?

Clarky460 — Mon, 29 Jan 2024 18:01:05 GMT

When I try to upgrade online it just keeps redirecting me to a page that doesn't have the upgrades on

Re: Is anyone else having trouble upgrading online?

Katie_B — Tue, 30 Jan 2024 07:43:14 GMT

Hello @Clarky460.

Welcome to the community.

Are you still seeing this error?

Katie

Re: Is anyone else having trouble upgrading online?

HayleyM777 — Wed, 28 Feb 2024 14:45:10 GMT

Hi Katie - I am having a similar issue, what do you suggest for resolution?

Re: Is anyone else having trouble upgrading online?

Ggoode — Wed, 28 Feb 2024 14:50:59 GMT

HAH good luck.

Sorry I don't mean to laugh, but I haven't been able to access my account for weeks (upgrades, bills, etc), if not months, and they STILL cant fix it. (MANY others have the same issue) I's suggest holding off on the upgrade & going sim only or moving providers unless they can fix it.

Re: Is anyone else having trouble upgrading online?

Ggoode — Wed, 28 Feb 2024 14:52:03 GMT

Find a new provider. lol

Re: Is anyone else having trouble upgrading online?

John181947 — Wed, 28 Feb 2024 14:59:40 GMT

Yes, I am having the same experience as you are having.

Re: Is anyone else having trouble upgrading online?

Christopher_G — Wed, 28 Feb 2024 15:56:10 GMT

Hi @Clarky460 and @John181947

Are you seeing this error message only on the upgrade section?

Chris

Re: Is anyone else having trouble upgrading online?

John181947 — Wed, 28 Feb 2024 20:36:00 GMT

Yes, I am. I will go into my local EE Store, it's got to be easier. Thanks, John.