topic Re: Sony unauthorised payments in Contracts & Billing

Sony unauthorised payments

Cakey1975 — Tue, 27 Feb 2024 21:25:48 GMT

Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had 4 payment taken out in 1 min !

Re: Sony unauthorised payments

Leanne_T — Wed, 28 Feb 2024 08:46:12 GMT

Morning @Cakey1975

Thanks for coming to the community.

Please see our Third Party Phone Bill Charges, page for full details on third party charges. You can enter the company name/number showing on the bill and be provided ways to contact the company.

Thanks 🙂

Leanne.

Re: Sony unauthorised payments

Cakey1975 — Wed, 28 Feb 2024 09:26:34 GMT

Sadly this is not so easy to contact Sony as we don’t have an account we can not speak to someone

Re: Sony unauthorised payments

Leanne_T — Wed, 28 Feb 2024 09:36:40 GMT

Hi @Cakey1975

The Help page should provide an email, have you tried sending an email?

Leanne 🙂

Re: Sony unauthorised payments

Cakey1975 — Wed, 28 Feb 2024 09:40:33 GMT

Your help page doesn’t recognise Sony B if you could let me know an email address that would be helpful thank you

Re: Sony unauthorised payments

Leanne_T — Wed, 28 Feb 2024 10:08:22 GMT

Hi @Cakey1975

These are the details provided for B Sony and Sony https://www.playstation.com/en-gb/get-help/contact-form/

Contact number: 0203 5382 665 Website: SonyEntertainment.UK@eu.sony.com

Please complete the form or visit the website and this will be looked into for you.

Leanne.

Re: Sony unauthorised payments

Carol1266 — Thu, 04 Apr 2024 17:48:53 GMT

Hi there, did you ever get anywhere with this? I have suffered the same £235 in two days. It is appalling being bounced between two companies with neither taking ownership of what appears to be a common scam, judging by the amount of messages on the community about it.
I also don’t have a Sony account nor PlayStation! So no help expected from them. Appreciate I can charge bar! And no interested in comments that suggest I want to avoid paying and can’t prove!

if my card was used for such payment, I’m sure I would not receive this virtual shrug!

not expecting this to be resolved… but will say, it’s a lot more expensive for a company to acquire customers than it is to retain existing ones. I have 4 lines with EE.

Re: Sony unauthorised payments

Chris_B — Thu, 04 Apr 2024 19:50:41 GMT

@Carol1266 you say your card was used for such payment. What has EE got to do with your card payments ? And if it was a card payment you should be taking to your bank about this.,

Re: Sony unauthorised payments

Cakey1975 — Thu, 04 Apr 2024 20:30:54 GMT

Absolutely no where nobody will take responsibility Sony PlayStation just will not listen it’s been a nightmare!
EE have now assured us that no 3rd party payments will be allowed going forward

Re: Sony unauthorised payments

Carol1266 — Thu, 04 Apr 2024 22:10:37 GMT

Did I? i think the sentence started with an if, but I can probably guess where you were going to go with this! And no desire to engage. My query was to the original poster!

Re: Sony unauthorised payments

rbeadle18 — Tue, 16 Apr 2024 20:34:50 GMT

It comes out in you bill. Which is an approved Direct Debit

Re: Sony unauthorised payments

Kerry221 — Thu, 25 Apr 2024 11:46:35 GMT

Did you get anywhere with this as I also have this problem

Re: Sony unauthorised payments

Cakey1975 — Thu, 25 Apr 2024 12:41:52 GMT

Sadly no where lost the money nobody will take responsibility for it nightmare !

Re: Sony unauthorised payments

Customer13 — Tue, 07 May 2024 09:22:29 GMT

I have just had the same issue, £240 billed to my daughter's number from Sony B, she is in tears about the whole thing.

I called EE who said I'd have to go through Sony for any hope of a refund, I put a block on all 3rd party while I was on the phone.

Just spoke to Sony who were really trying to get me off the phone, took my details and said I would get an email now a case has been opened.

Have you managed to get anything back?

Re: Sony unauthorised payments

Customer13 — Tue, 07 May 2024 15:42:26 GMT

Also did you get any messages asking for a code to confirm billing? We've just found 4 messages in the spam folder and we're not notified when getting them

Re: Sony unauthorised payments

Cakey1975 — Tue, 07 May 2024 18:51:49 GMT

No nothing you got further than us sony wouldn’t speak to us as we didn’t have an account to verify get on to EE and tell them to block all 3rd party payments to stop this happening again

Re: Sony unauthorised payments

Customer13 — Tue, 07 May 2024 21:02:04 GMT

I've done that, the first person I spoke to with EE was about as useful as a chocolate frying pan. Thankfully the 2nd person was really helpful, they'd raised it as an investigation and I should know in 72 hours what the outcome is. I got an email from Sony to confirm I wasn't responsible for the charges, if I am successful I will let you know and hopefully you can try do the same.

Re: Sony unauthorised payments

Customer13 — Wed, 08 May 2024 14:24:01 GMT

I've gone through Boku customer support, which is Sony's billing platform, and they've processed a full refund to my phone account, I'd say do the same and I reckon you'll get the same response 👍

Re: Sony unauthorised payments

Cakey1975 — Sat, 11 May 2024 08:00:59 GMT

I’ve actually got somewhere with BOKU it was a bit of a fight as it’s over 45 days but they have now sent me an email to say money will be refunded within 1-2 months . Fingers crossed this is the case

Re: Sony unauthorised payments

Cakey1975 — Sat, 11 May 2024 08:02:16 GMT

Go thro BOKU I’ve finally got somewhere altho a bit of a fight as it’s over 45 days but they say I will get the money refunded within 1-2 months good luck