topic Itemised billing in Contracts & Billing

Itemised billing

Briggy1 — Tue, 27 Feb 2024 22:39:44 GMT

How do I get a full itemised bill for the past 6 month

Re: Itemised billing

bristolian — Tue, 27 Feb 2024 22:53:45 GMT

If you had chargeable itemised billing enabled for this time, download your bills and view them.

If not, you can't get this information directly - your phone's call log will show all dialled & received calls for however long it goes back.

An SAR request should give you this information but comes with a one-month lead time: https://ee.co.uk/help/cyber-security/getting-started/request-my-personal-data

Re: Itemised billing

AlanMp — Wed, 15 May 2024 14:31:02 GMT

I want to download my outgoing call details. I understood I would get this via chargeable Itemised Billing which I now have. There is nothing new in the latest bill and no indication where to view this information. Just tell me step by step using the desktop app which I am using now.

The community posts are most unhelpful. It is not a difficult question and a service supplied by most utility suppliers.

Re: Itemised billing

James_B — Wed, 15 May 2024 16:17:36 GMT

Hi @AlanMp,

Your itemisation will appear on your bill which you can download at Plan Bill (ee.co.uk).

Was itemisation added to your account before your latest bill was produced?

James

Re: Itemised billing

AlanMp — Wed, 15 May 2024 16:46:50 GMT

Cant find "Plan Bill" give me a search item that works or a specific route that you have tested.

It was added a few days before and claimed would work. The charge is included.

Still if I cant find it how do I know?

Re: Itemised billing

James_B — Wed, 15 May 2024 16:57:52 GMT

Hi @AlanMp,

Tap/click here to view your bill.

You may have to scroll through a couple of pages before you reach the itemised section.

If it was only added a few days before your bill was produced, you'll only see itemisation for the days after it was activated.

James

Re: Itemised billing

AlanMp — Thu, 16 May 2024 12:10:43 GMT

Ahh - but which pages?

What is needed is a sentence with just statements of fact, no hypothesis. I now pay for itemised billing so where is it to be viewed whether or not it is empty.

Alan

Re: Itemised billing

James_B — Thu, 16 May 2024 12:15:58 GMT

Hi @AlanMp,

The itemisation on my latest bill started on page 5, but yours may vary depending on the contents of your individual bill.

James

Re: Itemised billing

Stevesingh123 — Sat, 17 Aug 2024 18:35:29 GMT

Can I have my itemised billing for the last six months

Re: Itemised billing

XRaySpeX — Sun, 18 Aug 2024 00:15:11 GMT

@Stevesingh123 : Were you paying for Itemised Billing over that period? If not, then no you can't!

Re: Itemised billing

Peter_W — Sun, 18 Aug 2024 08:07:00 GMT

Hey there @Stevesingh123, welcome to the Community!

It's not possible for us to backdate full itemisation on your account as highlighted by @XRaySpeX and the solutioned post from @bristolian.

If you have ever made calls that have been charged outside of your allowance though, these will always be listed on your bill regardless of whether you have itemised billing enabled.

Peter