topic Re: Linked Xbox Game Pass account/subscription to be passed back to Microsoft in Contracts & Billing

Linked Xbox Game Pass account/subscription to be passed back to Microsoft

Nrober — Tue, 27 Feb 2024 18:56:06 GMT

Starting post here as I saw this fellow here having the same issues as I am experiencing, and his post to the community got it resolved for him.

https://community.bt.com/t5/Bills-Packages/Transferring-ownership-of-Xbox-Game-Pass-account-back-to/td-p/2336269

My issue is the same as his - including the same error when trying to buy gamepass time on my account now.

Please could somebody assist. Thanks.

Re: Linked Xbox Game Pass account/subscription to be passed back to Microsoft

Chris_B — Tue, 27 Feb 2024 19:00:41 GMT

@Nrober Not from here you’ll have to speak with customer services about this. This is a public forum that doesn’t have access to your EE account.

Re: Linked Xbox Game Pass account/subscription to be passed back to Microsoft

Nrober — Tue, 27 Feb 2024 19:02:41 GMT

Dissapointing I'd get better customer service options if I'd joined through BT then? Any recommendations on how I can speak to customer services without having to explain this on the phone to someone who doesn't have a clue what I'm on about?

Re: Linked Xbox Game Pass account/subscription to be passed back to Microsoft

James_B — Wed, 28 Feb 2024 08:38:00 GMT

Hi @Nrober,

Welcome to the EE Community. 🙂

You can chat to our Customer Care Team direct from the help tab of the EE app.

They'll be happy to take a look at this for you.

James

Re: Linked Xbox Game Pass account/subscription to be passed back to Microsoft

user2000 — Thu, 29 Feb 2024 22:40:01 GMT

https://community.ee.co.uk/t5/Offers-Add-ons/Xbox-UItimate-Game-Pass-what-happens-on-expiry/td-p/1342148/page/3

Similar to what's being discussed over there.

I am NOT confident that my Game Pass will revert to myself/Microsoft despite the assurances that I've had there and on Twitter/X

That this is still an issue is really a poor show on BT/EE

There is no way I'll be renewing my fibre or mobile if this doesn't get sorted.

I was given some half hearted assurance that my sub with EE is still running because I had 4 months left on my original game pass account with MS then the 12 month EE freebie was added on to the END of this. Doesn't make sense to me, all round poor I have to say.