topic Re: Re: I just want to leave EE. Why is it so hard? in Contracts & Billing

Re: I just want to leave EE. Why is it so hard?

Daciagirl — Tue, 27 Feb 2024 14:42:28 GMT

Like you I am trying to leave can't get any sense from ee my contract finishes on 3rd March 2024 and found a cheaper provider.It is hopeless and utter rubbish the PAC code does not work either I have tried sending 65075 to 150 keeps coming back with using phone abroad.

Regards

Gloria

Re: Re: I just want to leave EE. Why is it so hard?

XRaySpeX — Tue, 27 Feb 2024 15:36:06 GMT

@Daciagirl : If you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

Re: Re: I just want to leave EE. Why is it so hard?

bristolian — Tue, 27 Feb 2024 15:41:36 GMT

@Daciagirl wrote:

the PAC code does not work either I have tried sending 65075 to 150 keeps coming back with using phone abroad.

The correct command is to text PAC to 65075.

What you describe is expected behaviour when texting 150.