topic Re: SIM T&Cs in Contracts & Billing

SIM T&Cs

jules7316 — Tue, 27 Feb 2024 13:25:36 GMT

Help please. Just set up a new monthly mobile SIM only package. Took forever and when I asked for copy of what I had signed up for and T&Cs to be emailed to me, all I got was a link to some weird online place which didn't seem to offer a way to download the info and line went dead before I had chance to say that there wad no way to download. Anyone know how to get downloadable info? Thanks. I was also going to ask for confirmation that this SIM plan and my existing data SIM plan would both show up on my ee account. Does anyone know if this will happen?

Re: SIM T&Cs

XRaySpeX — Tue, 27 Feb 2024 14:14:45 GMT

@jules7316 : It's all there in your online MyEE under Home > Plans & Subs > Plan Details.

If you didn't just do an upgrade both plans will be under your MyEE a/c.

Re: SIM T&Cs

jules7316 — Tue, 27 Feb 2024 18:12:16 GMT

Thanks. Just checked online MyEE online - the only plan it shows is the one for my data SIM.

Re: SIM T&Cs

XRaySpeX — Tue, 27 Feb 2024 18:15:43 GMT

Have you linked your new SIM no. to your MyEE a/c?

Re: SIM T&Cs

jules7316 — Tue, 27 Feb 2024 22:17:55 GMT

Thanks. Done

Re: SIM T&Cs

XRaySpeX — Tue, 27 Feb 2024 22:52:30 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.