topic Re: Price increase 2024 in Contracts & Billing

Price increase 2024

Claire2711 — Wed, 14 Feb 2024 13:56:47 GMT

EE - I would like to know why you will be increasing prices by a further 3.9% ON TOP OF the 7.9% CPI from April 2024??

Re: Price increase 2024

Claire2711 — Wed, 14 Feb 2024 14:02:13 GMT

Realised it’s not on top of, but why are you charging an extra 3.9% on top of inflation in any case?

Re: Price increase 2024

Chris_B — Wed, 14 Feb 2024 14:07:41 GMT

@Claire2711 Because it’s in the contract you agreed too. It’s in all network contracts that theres a percentage increase above the CPI figure.

Re: Price increase 2024

Leanne_T — Wed, 14 Feb 2024 17:37:08 GMT

Hi @Claire2711

CPI+3.9% reflects the level of investment we need to make within our business to continue our
major investments in networks and service, while also protecting vulnerable customers suffering
from financial hardship or digital exclusion.

Full information can be found in our Annual Price Changes on EE | Help | EE page.

Leanne.

Re: Price increase 2024

Wittymouse — Mon, 26 Feb 2024 17:43:20 GMT

You had ridiculous increase last year and now 7.9% this year, will be cancelling 3 contracts with you from March. Not putting up with basic greed of EE anymore.

Re: Price increase 2024

bristolian — Mon, 26 Feb 2024 18:00:45 GMT

There is no automatic right of cancellation purely on the basis of the price increase, so early termination charges will apply if you're inside the minimum term.

Anyone doing so should also choose their potential new provider on the basis of whether the same price increases will apply - ensure that the chosen new provider doesn't have them and also provides a suitable network service in the locations you'll be using your phone.

Decisions made in haste are rarely good ones.

Re: Price increase 2024

Chris_B — Mon, 26 Feb 2024 19:17:02 GMT

@Wittymouse As per the T&Cs of the contract that you agreed too. Decembers CPI rate plus 3.9%. You accepted the T&Cs when you took out that contract and now you’re not happy about it. You had to agree to the T&Cs of the contract for the sale to proceed. Even if you didn’t listen or read the T&Cs you accepted them.

Re: Price increase 2024

Dom881 — Wed, 28 Feb 2024 13:37:02 GMT

I’ll also be cancelling 3 contracts with ee my bill has gone up 18£ per month this year had enough of this robbery , what was 42£ is 58.

Re: Price increase 2024

Chris_B — Wed, 28 Feb 2024 13:54:42 GMT

@Dom881 if you’re still within your contract term, you’ll be liable to pay off the remaining term of that contract or contracts. The increase is 7.9% per contract as stated with on the T&Cs for each contract

Re: Price increase 2024

Dom881 — Wed, 28 Feb 2024 14:30:07 GMT

you don’t say !!! No I’ll cancel in four months time and never ever return to ee in my life hike prices 14% and I can assure u the latest mobile phone isn’t of interest to me anymore I’m already overpaying for what I receive me and many other will be taking our custom elsewhere like sky !! Oh it’s in the terms and conditions u say but my bill on one phone has gone from 42£ to 58£ since I took out the contract yet wages have not gone up at all and big corporations know full well people are gona struggle with all the increases but greedy shareholders want there profits , everyone I know on we is going to leave when there contract ends enjoy the extra income while it lasts coz phones will be the first thing people cut back on , oh food or the latest iPhone I think I know what the eotking class will choose

Re: Price increase 2024

Leanne_T — Wed, 28 Feb 2024 15:10:42 GMT

Hi @Dom881

For full details and a calculator to see the estimated increase will be for you please see the Annual Price Changes on EE, Help page.

To help save money of your bill you can register for Airtime Rewards and you get money back every time you shop at selected major retailers.

Full details can be found in our Airtime Rewards, Help page.

Leanne.

Re: Price increase 2024

jarvir — Wed, 28 Feb 2024 15:35:11 GMT

I totally agree that the 3.9% price hike, over and above the CPI, is excessive and unwarranted. I shall definitely remember this when having to renew my contract and when recommending my mobile phone provider to my friends, family and colleagues! Not a happy customer.

Re: Price increase 2024

Christopher_G — Wed, 28 Feb 2024 17:48:42 GMT

Hi @jarvir

Welcome to the community.

This annual change helps us manage our increasing operating costs (many of which are increasing above inflation) as well as to cover the significant investments we need to continue giving better products and better value to our customers.

Chris

Re: Price increase 2024

Nighthhawk2821 — Wed, 28 Feb 2024 21:51:56 GMT

I myself will be considering very carefully, if I will be renewing my contract for a 9th year when this one finishes in 2025 as EE seem to now be one of the most expensive networks going.

Re: Price increase 2024

jarvir — Thu, 29 Feb 2024 11:27:09 GMT

Hello,

Thank you for the response however I still think the price rise is too much.
As customers we will not see any benefit yet we will be paying the price.

#jarvir

Re: Price increase 2024

Profile closed — Thu, 29 Feb 2024 12:14:12 GMT

I am also with Sky as well as EE and have both numbers on the one iPhone as signal is poor with Sky (O2) where I live.

At the end of January I received a 20% increase with my Sky tariff, however, I was given the option to cancel my contract if I was not happy with this - quoted:

“We hope you’ll continue to enjoy our services, but if you're not happy with the changes, you can cancel your Sky Mobile subscription by calling 0333 759 ——. If you're within your minimum contract period, call us within 30 days of getting this email to avoid early termination charges. Unless you tell us otherwise, your Sky Mobile subscription will continue as normal.”

Although I will stick with EE because they offer by far the best mobile coverage, it would be nice if they offered a similar option to the above, to those customers that wanted it.

Re: Price increase 2024

chistery — Thu, 29 Feb 2024 12:19:20 GMT

Didn't Sky hike prices for out of contract customers only, so like EE, you would be free to leave with no penalty.

Re: Price increase 2024

Mc992 — Thu, 29 Feb 2024 12:32:09 GMT

I’m now with Labera. For the exact same data, calls etc it’s £1.99. per month (3 months) then £4.99 after. Cancel whenever you want. And the reception and speed is AMAZING!! I feel like I’m finally in the 20th century! And if I don’t like the service for what ever reason I can just cancel 🙂 I HIGHLY recommend. SIM ONLY DEAL.

Re: Price increase 2024

Chris_B — Thu, 29 Feb 2024 13:30:23 GMT

@jarvir no benefit so you don’t connect to a cellular network that has had 5G implemented within it and it’s still ongoing this doesn’t come for free to install and network improvements cost. So you don’t see any benefit? The cost to operate a cellular network ie electricity is also paid for but the customer. No benefit that you see but it’s there for you to use.

Re: Price increase 2024

Leanne_T — Thu, 29 Feb 2024 13:49:52 GMT

Hi @jarvir

You can find full information in our Annual Price Changes on EE, Help page.

Leanne.