https://community.ee.co.uk/t5/Contracts-Billing/mislead-ee-contract/m-p/1362150#M84477 <P>brought a phone and contract from EE store but was keep hidden information forbidding to cancel it since it was bought in&nbsp; the store contact the store and Head offfice and theystill refuse to it</P> Mon, 26 Feb 2024 15:47:10 GMT evie123 2024-02-26T15:47:10Z https://community.ee.co.uk/t5/Contracts-Billing/mislead-ee-contract/m-p/1362150#M84477 <P>brought a phone and contract from EE store but was keep hidden information forbidding to cancel it since it was bought in&nbsp; the store contact the store and Head offfice and theystill refuse to it</P> Mon, 26 Feb 2024 15:47:10 GMT https://community.ee.co.uk/t5/Contracts-Billing/mislead-ee-contract/m-p/1362150#M84477 evie123 2024-02-26T15:47:10Z https://community.ee.co.uk/t5/Contracts-Billing/mislead-ee-contract/m-p/1362155#M84478 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4292499">@evie123</a>&nbsp;: It's not hidden or misleading. It's a consequence of the laws of this country. You only have a right to return goods FoC within a statutory 14-day cooling-off period <STRONG>when you order online or by phone</STRONG>. This "change of mind" return right does not extend to goods bought instore. Why would you assume that it does?</P> Mon, 26 Feb 2024 15:54:23 GMT https://community.ee.co.uk/t5/Contracts-Billing/mislead-ee-contract/m-p/1362155#M84478 XRaySpeX 2024-02-26T15:54:23Z