topic Rejoining EE after years in Contracts & Billing

Rejoining EE after years

Jaroma — Mon, 26 Feb 2024 11:16:29 GMT

I left EE in 2019 and now want to rejoin. However when I placed an order I was told I needed to call customer service to complete. Customer service then told me I am unable to rejoin as I have to wait 6 years from leaving.

Can you please advise why this is the case?

Re: Rejoining EE after years

Northerner — Mon, 26 Feb 2024 12:03:14 GMT

Hi @Jaroma

There is no customer account access on these forums.

If CS provided that information then it must be correct.

Thanks

Re: Rejoining EE after years

Schockwave — Mon, 26 Feb 2024 13:05:55 GMT

That does seem strange, did you ask them why? Not heard that one before, there must be a reason, unfortunately we would have no idea why that is, but if it were me, I would have asked why.

Re: Rejoining EE after years

James_B — Mon, 26 Feb 2024 13:06:32 GMT

Hi @Jaroma,

Welcome to the EE Community.

You don't have to wait six years before re-joining EE, but you would need to pass a credit check. Did you have any outstanding balances when you closed your account?

James

Re: Rejoining EE after years

Jaroma — Mon, 26 Feb 2024 19:33:49 GMT

Thanks James, someone from the progression team called me and sorted it and I’ve completed the process and got my account.

it was worrying that I spoke to multiple people from EE that told me I had to wait 6 years 😕 but glad there are some people in EE who have a clue like yourself and the person who sorted it for me

Re: Rejoining EE after years

Leanne_T — Tue, 27 Feb 2024 08:13:54 GMT

Thanks for coming back and letting us know this is now sorted for you @Jaroma

Leanne 🙂