topic Re: Cancelling a second line in Contracts & Billing

Re: Cancelling a second line

PIERRE-77 — Sun, 25 Feb 2024 07:03:56 GMT

I need to cancel the second line wrongly added in my bills and aside from that, need to transfer ownership from the number ******** to another person.

Mod edit: [please don't post personal information on the community].

Re: Re: Cancelling a second line

Katie_B — Sun, 25 Feb 2024 07:05:29 GMT

Good morning @PIERRE-77.

Please give us a call on 150 so our customer care team can help process your transfer of ownership and get you through to the right team to cancel your second line.

Katie

Re: Re: Cancelling a second line

Kz31 — Wed, 11 Sep 2024 14:02:08 GMT

When a transfer happens can the old account holder still see past bills ?

Re: Re: Cancelling a second line

bristolian — Wed, 11 Sep 2024 14:04:41 GMT

The old account holder will have visibility of bills upto the point where a phone moves to a new account. From then on, the new account holder is responsible.