topic Re: Free tablet in Contracts & Billing

Free tablet

Gr40 — Sun, 25 Feb 2024 07:45:54 GMT

When I upgraded my phone in may 2022 I was offered a free tablet I didn't want or need it myself but I took it it and gave it to my church as a raffle prize . Just started thinking about new phone and I realise I have been paying £11+ for this " free" tablet. Spoken to manager of Tamworth branch who flatly denies I would not have been told correct terms. The lady who served me no longer works there so I have no proof

What do I do now?

Re: Free tablet

Katie_B — Sun, 25 Feb 2024 07:57:31 GMT

Hello @Gr40.

Thanks for coming here.

You have done the right thing by visiting the branch.

Do you still have your paper work?

Katie

Re: Free tablet

Gr40 — Sun, 25 Feb 2024 08:16:49 GMT

Yes

Re: Free tablet

Chris_B — Sun, 25 Feb 2024 08:45:24 GMT

@Gr40 A free tablet means you didn’t pay anything for it the tariff that came with this free tablet on the other hand is a pay monthly contract. As per the contract you agreed too and accepted for it.

Re: Free tablet

Gr40 — Sun, 25 Feb 2024 08:51:43 GMT

Not what I was told at the time

I understand what you say but that was not my understanding.

I realise I don't have any chance of getting my money back but might give others the heads up