https://community.ee.co.uk/t5/Contracts-Billing/Direct-debit/m-p/1360943#M84333 <P>I was told on the phone that a direct debit was set up when I added new card and paid my bill but it wasn’t and I had to manually do it myself and paid extra charges and also when I send texts to Ee it doesn’t go through&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0160.png" style="width: 1284px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/30236i29ACA16BA7CA7F5F/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0160.png" alt="IMG_0160.png" /></span></P><P> </P> Thu, 22 Feb 2024 20:45:48 GMT Derro 2024-02-22T20:45:48Z https://community.ee.co.uk/t5/Contracts-Billing/Direct-debit/m-p/1360943#M84333 <P>I was told on the phone that a direct debit was set up when I added new card and paid my bill but it wasn’t and I had to manually do it myself and paid extra charges and also when I send texts to Ee it doesn’t go through&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0160.png" style="width: 1284px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/30236i29ACA16BA7CA7F5F/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0160.png" alt="IMG_0160.png" /></span></P><P> </P> Thu, 22 Feb 2024 20:45:48 GMT https://community.ee.co.uk/t5/Contracts-Billing/Direct-debit/m-p/1360943#M84333 Derro 2024-02-22T20:45:48Z https://community.ee.co.uk/t5/Contracts-Billing/Direct-debit/m-p/1361012#M84343 <P>Good morning <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4287880">@Derro</a></SPAN>.&nbsp;</P> <P>Welcome to the community.&nbsp;</P> <P>Have you received extra charges for late payment?</P> <P>Are you able to try responding when not connected to WiFi?</P> <P>Speak soon,&nbsp;</P> <P>Katie</P> Fri, 23 Feb 2024 07:46:03 GMT https://community.ee.co.uk/t5/Contracts-Billing/Direct-debit/m-p/1361012#M84343 Katie_B 2024-02-23T07:46:03Z