https://community.ee.co.uk/t5/Contracts-Billing/EE-has-taken-2-payments-from-me/m-p/1360911#M84328 <P>Hello,</P><P>Long story - went to upgrade my phone on Monday and done an upfront payment of £200. I was told the first payment didn’t go through and would disappear out of my pending payments on my bank, so done another payment of £200. However, EE has now taken £400 off me but I have not received anything to say why or what has been done with it.&nbsp;</P> Thu, 22 Feb 2024 18:15:47 GMT Carol-Ward 2024-02-22T18:15:47Z https://community.ee.co.uk/t5/Contracts-Billing/EE-has-taken-2-payments-from-me/m-p/1360911#M84328 <P>Hello,</P><P>Long story - went to upgrade my phone on Monday and done an upfront payment of £200. I was told the first payment didn’t go through and would disappear out of my pending payments on my bank, so done another payment of £200. However, EE has now taken £400 off me but I have not received anything to say why or what has been done with it.&nbsp;</P> Thu, 22 Feb 2024 18:15:47 GMT https://community.ee.co.uk/t5/Contracts-Billing/EE-has-taken-2-payments-from-me/m-p/1360911#M84328 Carol-Ward 2024-02-22T18:15:47Z https://community.ee.co.uk/t5/Contracts-Billing/EE-has-taken-2-payments-from-me/m-p/1360929#M84331 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4287726">@Carol-Ward</a>&nbsp; Have you called customer services about this ? &nbsp; &nbsp;Just add any refund will be returned back in 7 to 10 days.&nbsp;</P> Thu, 22 Feb 2024 19:31:27 GMT https://community.ee.co.uk/t5/Contracts-Billing/EE-has-taken-2-payments-from-me/m-p/1360929#M84331 Chris_B 2024-02-22T19:31:27Z