topic Re: Copy invoices in Contracts & Billing

Copy invoices

TadanoUK2024 — Thu, 22 Feb 2024 12:31:03 GMT

Re: Copy invoices

XRaySpeX — Thu, 22 Feb 2024 12:36:32 GMT

Are you asking for copies of old bills you no longer have access to via your EE a/c. If so, you need to call CS & request duplicate bills to be sent @ £2.55 each.

Re: Copy invoices

TadanoUK2024 — Thu, 22 Feb 2024 13:17:57 GMT

Hi I need to know if I have registered the account correctly. KR

Re: Copy invoices

XRaySpeX — Thu, 22 Feb 2024 13:22:30 GMT

Well, login to it.

Re: Copy invoices

TadanoUK2024 — Wed, 24 Dec 2025 11:42:33 GMT

We are now in 2025 and we are having the same problem as last year, whereby we are not receiving invoices for the direct payments. We are unable to download this information I have tried calling directly.

Re: Copy invoices

Debbie_G — Wed, 24 Dec 2025 14:35:45 GMT

Thanks for getting back to us, @TadanoUK2024.

I'm sorry to hear you're having trouble with this.

Could you let us know what happens when you try to download your invoices, are you seeing any error messages or does the page not load?

Also when you called, were you able to speak with our team? If so, what have they advised?

Debbie