topic Re: Live Chat on EE Web login and App in Contracts & Billing

Live Chat on EE Web login and App

lavenad — Thu, 22 Feb 2024 10:50:31 GMT

Hello,

I have an active contract with EE. I can't see the live chat option on my EE Web login or EE App. I prefer contacting EE via the live chat option over calling or posting my request here. Have EE withdrawn the live chat feature on all channels - Web and App?

Re: Live Chat on EE Web login and App

XRaySpeX — Thu, 22 Feb 2024 11:51:40 GMT

If you are on contract, Live Chat will be found under the Help section of the MyEE app.

Re: Live Chat on EE Web login and App

lavenad — Thu, 22 Feb 2024 13:30:23 GMT

Thank you for you response.

I have two numbers on my EE account - I am a user for one number and payer on the other. I can only see Call Us on the Help section of the EE app.

Re: Live Chat on EE Web login and App

James_B — Thu, 22 Feb 2024 15:42:25 GMT

Hi @lavenad,

You'll need to register as the bill payer in the EE app to access live chat.

Tap here to manage your user roles.

Hope this helps.

James