topic Re: Closing account in Contracts & Billing

Closing account

soleymanghaderi — Fri, 16 Feb 2024 10:41:33 GMT

Hello,
Since I changed my phone my EE account is closed, therefore I pay my bill on time.

Leanne_T — Fri, 16 Feb 2024 12:48:37 GMT

Thanks for coming to the community.

Does this show as closed when you log into the EE app and EE account online?

Did you upgrade?

Leanne.

soleymanghaderi — Sun, 18 Feb 2024 11:59:03 GMT

Yes, it shows CLOSE ACCOUNT! I cannot see my bills.

Many thanks

soleymanghaderi — Sun, 18 Feb 2024 12:02:09 GMT

Leanne_T — Sun, 18 Feb 2024 12:03:27 GMT

Have you transferred to another network?

How did you order the phone?

Leanne 🙂

soleymanghaderi — Sun, 18 Feb 2024 12:06:14 GMT

No, I just bought the simcard from EE not mobile phone. Therefore I changed my phone.

Leanne_T — Sun, 18 Feb 2024 12:08:23 GMT

In this case, please call us on 150 and the team will get your EE account looked into for you 🙂

Leanne.

soleymanghaderi — Sun, 18 Feb 2024 12:10:04 GMT

Ok, many thanks.

Soleyman
Sent from my iPhone

Leanne_T — Sun, 18 Feb 2024 12:43:29 GMT

Leanne 🙂