https://community.ee.co.uk/t5/Contracts-Billing/Packs/m-p/1359288#M84144 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_2024-02-17-21-24-34-77_0ce57feeccaa51fb7deed04b4dbda235.jpg" style="width: 720px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/30164i6ECF79B15ED39D02/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_2024-02-17-21-24-34-77_0ce57feeccaa51fb7deed04b4dbda235.jpg" alt="Screenshot_2024-02-17-21-24-34-77_0ce57feeccaa51fb7deed04b4dbda235.jpg" /></span></P><P> </P> Sat, 17 Feb 2024 21:25:50 GMT Juniorguille 2024-02-17T21:25:50Z https://community.ee.co.uk/t5/Contracts-Billing/Packs/m-p/1359283#M84142 <P>I tried to pay for my monthly pack via phone and it took the money for it but I never received the pack just credit, so I had to pay again via the app could I get refunded the credit? They were both payed via card.</P> Sat, 17 Feb 2024 21:16:00 GMT https://community.ee.co.uk/t5/Contracts-Billing/Packs/m-p/1359283#M84142 Juniorguille 2024-02-17T21:16:00Z https://community.ee.co.uk/t5/Contracts-Billing/Packs/m-p/1359286#M84143 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4280717">@Juniorguille</a>&nbsp;:&nbsp;What does texting AL to 150 from your no. fully report verbatim (it is free)?</P> Sat, 17 Feb 2024 21:20:58 GMT https://community.ee.co.uk/t5/Contracts-Billing/Packs/m-p/1359286#M84143 XRaySpeX 2024-02-17T21:20:58Z https://community.ee.co.uk/t5/Contracts-Billing/Packs/m-p/1359288#M84144 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_2024-02-17-21-24-34-77_0ce57feeccaa51fb7deed04b4dbda235.jpg" style="width: 720px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/30164i6ECF79B15ED39D02/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_2024-02-17-21-24-34-77_0ce57feeccaa51fb7deed04b4dbda235.jpg" alt="Screenshot_2024-02-17-21-24-34-77_0ce57feeccaa51fb7deed04b4dbda235.jpg" /></span></P><P> </P> Sat, 17 Feb 2024 21:25:50 GMT https://community.ee.co.uk/t5/Contracts-Billing/Packs/m-p/1359288#M84144 Juniorguille 2024-02-17T21:25:50Z https://community.ee.co.uk/t5/Contracts-Billing/Packs/m-p/1359289#M84145 <P>It's used the credit aswell somehow.</P> Sat, 17 Feb 2024 21:27:01 GMT https://community.ee.co.uk/t5/Contracts-Billing/Packs/m-p/1359289#M84145 Juniorguille 2024-02-17T21:27:01Z https://community.ee.co.uk/t5/Contracts-Billing/Packs/m-p/1359343#M84149 <P>Morning <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4280717">@Juniorguille</a></SPAN>&nbsp;</P> <P>I am sorry to hear this has happened, the credit would be used for any future packs or add-ons.&nbsp;</P> <P>If you would like to discuss your options, please call us on 150.&nbsp;</P> <P>Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Leanne.</P> Sun, 18 Feb 2024 08:41:31 GMT https://community.ee.co.uk/t5/Contracts-Billing/Packs/m-p/1359343#M84149 Leanne_T 2024-02-18T08:41:31Z