https://community.ee.co.uk/t5/Contracts-Billing/Re-Phones-been-cut-off/m-p/1358880#M84076 <P>No network operator can prevent a mobile device from powering up - their abilities are limited to allowing/disallowing network access. If a phone won't power up at all, it has a fault.</P> <P>This forum is not part of EE's formal complaints process, if you have made a complaint then it will be responded to as per <A href="https://ee.co.uk/content/dam/ee-help/help-pdfs/complaints-code-of-practice-june-2019.pdf" target="_blank" rel="noopener">https://ee.co.uk/content/dam/ee-help/help-pdfs/complaints-code-of-practice-june-2019.pdf</A>&nbsp;</P> Fri, 16 Feb 2024 12:00:52 GMT bristolian 2024-02-16T12:00:52Z https://community.ee.co.uk/t5/Contracts-Billing/Re-Phones-been-cut-off/m-p/1358875#M84068 <P>Hi<BR />I am wanting a update on my formal complaint for totally shutting my phone down were I could not even turn it on<BR />Now I totally understand and accept restrictions eg calling and texting<BR />But shutting the whole phone down is totally wrong in this day age as we all have our personal information eg bank accounts work information what would you do in a emergency too<BR />This was not a technical issue as my phone has been fine and the member staff in dec 2023 actually said this happened and never should of happened too so to do it again was so wrong<BR />I use my phone at work authenticator app to log into my work computer plus my elderly dad of 88 needs to be able to contact me if there’s emergency or assistance<BR />So please update me on my formal complaint</P> Fri, 16 Feb 2024 11:53:55 GMT https://community.ee.co.uk/t5/Contracts-Billing/Re-Phones-been-cut-off/m-p/1358875#M84068 Norma47 2024-02-16T11:53:55Z https://community.ee.co.uk/t5/Contracts-Billing/Re-Phones-been-cut-off/m-p/1358880#M84076 <P>No network operator can prevent a mobile device from powering up - their abilities are limited to allowing/disallowing network access. If a phone won't power up at all, it has a fault.</P> <P>This forum is not part of EE's formal complaints process, if you have made a complaint then it will be responded to as per <A href="https://ee.co.uk/content/dam/ee-help/help-pdfs/complaints-code-of-practice-june-2019.pdf" target="_blank" rel="noopener">https://ee.co.uk/content/dam/ee-help/help-pdfs/complaints-code-of-practice-june-2019.pdf</A>&nbsp;</P> Fri, 16 Feb 2024 12:00:52 GMT https://community.ee.co.uk/t5/Contracts-Billing/Re-Phones-been-cut-off/m-p/1358880#M84076 bristolian 2024-02-16T12:00:52Z