topic Re: Phones been cut off in Contracts & Billing

Re: Phones been cut off

LMF100 — Sat, 29 Oct 2022 20:51:00 GMT

EE are unhelpful and patronising. They have cut off my phone after I've been with them for a month due to DD not working (I did give them all the bank details at the time I opened account). I have been online and paid the monthly fee that was owed but they want a further £50 for late payment before they will reconnect me. I will pay them not a penny more for this appalling service. I have never been blackmailed before by a phone company

Re: Re: Phones been cut off

LMF100 — Sat, 29 Oct 2022 20:52:03 GMT

I wish they would stop sending me patronising messages such as I have been upgraded to visitor. I want phone service not patronising messages.

Re: Re: Phones been cut off

LMF100 — Sat, 29 Oct 2022 20:53:21 GMT

A bunch of thieves and blackmailers who are happy to suddenly cut off my phone service with no notice and put me at risk. I do nto want to deal with them any longer

Re: Re: Phones been cut off

LMF100 — Sat, 29 Oct 2022 20:55:55 GMT

Oh how thrilling, they have upped my rank to Explorer now, not at all patronising is it?

I am paying for a phone service which they are not providing. Meanwhile my teenage daughter is out in town for Halloween and I cannot message her, putting her safety at risk. I had not notice that they were about to cease service. I have only been with them for a month. Bring back Three, all is forgiven........

Re: Re: Phones been cut off

Christopher_G — Sun, 30 Oct 2022 07:57:17 GMT

Hi @LMF100

Have you spoken to our Mobile Care team to explain what has happened? They'll be able to take payment and get the Direct Debit set back up with you.

Chris

Re: Re: Phones been cut off

XRaySpeX — Sun, 30 Oct 2022 19:43:37 GMT

@LMF100 : Your ranking on this Community has nowt to do with the phone service that EE provides you. It solely reflects the amount of posts you put here