topic Re: Live chat in Contracts & Billing

Live chat

Joellie12 — Wed, 14 Feb 2024 09:18:12 GMT

Hi can you still do live chat on EE

Re: Live chat

XRaySpeX — Wed, 14 Feb 2024 09:21:18 GMT

If you are on contract, Live Chat will be found under the Help section of the MyEE app.

Re: Live chat

Vio_Sand — Fri, 16 Feb 2024 11:13:12 GMT

It doesn't exist anymore.

Re: Live chat

XRaySpeX — Fri, 16 Feb 2024 11:19:11 GMT

@Vio_Sand : Does on mine under Help > Message Us.

Re: Live chat

Vio_Sand — Fri, 16 Feb 2024 11:21:41 GMT

Mine has just "Call us" now.

Re: Live chat

XRaySpeX — Fri, 16 Feb 2024 11:30:01 GMT

@Vio_Sand : Are you on PAYG? Live Chat is only for contracts.

Re: Live chat

Vio_Sand — Fri, 16 Feb 2024 11:37:23 GMT

I have two contracts and it isn't visible. I've just checked and I have the latest Android app version.
I've just upgraded one of the contracts and Friend & family has been cancelled even if the order clerly specify it applies to the new contract.

So I wanted to contact them as usual via chat but it is gone. i'll give them a call.

Re: Live chat

Leanne_T — Fri, 16 Feb 2024 12:20:29 GMT

Hi @Vio_Sand

To get the order looked into, please call us on 150 and our mobile guides will check this for you.

Let us know how you get on 🙂

Leanne.

Re: Live chat

Vio_Sand — Fri, 23 Feb 2024 11:34:25 GMT

All sorted, cheers! 🙂

And I've done it via.... chat.

Just that there no chat icon in the app but after calling 150 they send you automatically a chat link that works just once.

So all done.