topic Re: Bill in Contracts & Billing

Bill

angelika3 — Wed, 14 Feb 2024 17:22:03 GMT

I don't understand why my bill is getting higher and higher, it's too much, I won't renew my contract in my life because it doesn't make sense if every few months the cost of my service increases even knowing that I don't use half of it

Re: Bill

bristolian — Wed, 14 Feb 2024 17:30:17 GMT

The bill will list all your extra charges - are there any specific items on the bill you're not sure about? If so - post some details.

Re: Bill

Chris_B — Wed, 14 Feb 2024 18:08:57 GMT

@angelika3 if you’re referring to the yearly price increase that’s contractual and you agreed to this happening each year. if you’re eligible to upgrade you can to a cheaper tariff that might be your best option,

Re: Bill

Leanne_T — Wed, 14 Feb 2024 18:15:10 GMT

Hi @angelika3

Thanks for coming to the community.

Do you have any extra charges showing on your bill? This will let us know why the bill is increasing every few months and help you further.

You can find information on the annual price changes in Annual Price Changes on EE Help page.

Leanne.