topic Re: My account is paid but says need to make a payment account suspend in Contracts & Billing

My account is paid but says need to make a payment account suspend

Mikeylizun — Tue, 13 Feb 2024 21:39:57 GMT

My bill is paid and when going on my ee says make a payment but there’s no services on my phone now I need my phone for work don’t get why it’s suspended when it’s paid

Re: My account is paid but says need to make a payment account suspend

Profile closed — Tue, 13 Feb 2024 21:46:48 GMT

@Mikeylizun

Hello

When you've made a payment for your bill after the services are suspended it can take between 24-48 hours for the system to catch up.

Have you tried putting your phone on and off Airplane Mode a few times?

Also if you can restart your phone every often this may speed up the process to restore them.

If after 48 hours they ain't restored and still having problems call EE on 150.

Re: My account is paid but says need to make a payment account suspend

Mikeylizun — Tue, 13 Feb 2024 21:47:31 GMT

I have don’t that I paid it the other day ?

Re: My account is paid but says need to make a payment account suspend

Profile closed — Tue, 13 Feb 2024 21:49:24 GMT

You should call EE 150 and tell them you paid the bill but the EE App saying you haven't.

Re: My account is paid but says need to make a payment account suspend

Mikeylizun — Tue, 13 Feb 2024 21:50:32 GMT

No where is open at the moment I start work at 6 and need my phone

Re: My account is paid but says need to make a payment account suspend

Profile closed — Tue, 13 Feb 2024 21:52:45 GMT

Just keep restarting your phone every often. It may work.