topic Re: Not able to view my mobile bill through the EE app/online in Contracts & Billing

Not able to view my mobile bill through the EE app/online

RailRod — Tue, 13 Feb 2024 16:50:01 GMT

ve been able to view bills until today ,I have two phone numbers on one account and I cannot view them, they have gone, says link your number in the EE account, when I do it says number already linked

cheers Rod

Re: Not able to view my mobile bill through the EE app/online

Leanne_T — Tue, 13 Feb 2024 17:33:04 GMT

Hi @RailRod

Thanks for coming here.

Are you using the same email address you registered for the EE account to log in?

Do you get the same message on the app and EE account online?

Thanks 🙂

Leanne.

Re: Not able to view my mobile bill through the EE app/online

RailRod — Tue, 13 Feb 2024 18:11:58 GMT

Hello Leanne.

thanks for getting back to me

yes using the same email address and get same message on online or app

Re: Not able to view my mobile bill through the EE app/online

Leanne_T — Tue, 13 Feb 2024 18:13:17 GMT

Thanks @RailRod

In this case, please call us on 150 and the team can check your account for you and see what is needed to get this sorted for you.

Leanne.

Re: Not able to view my mobile bill through the EE app/online

RailRod — Tue, 13 Feb 2024 18:16:15 GMT

Thanks Leanne, will ring tomorrow ,going to work now

Re: Not able to view my mobile bill through the EE app/online

Leanne_T — Tue, 13 Feb 2024 18:18:29 GMT

No problem @RailRod

Hope you have a good night at work 🙂

Leanne.