topic Re: No Access To Bills in Contracts & Billing

No Access To Bills

mfoley — Tue, 13 Feb 2024 14:54:39 GMT

My online account wont allow me to link my device, just comes up with an error, so I'm unable to access bills through the online account.

I've seen multiple places say that you can text BILL '150' to access your bill, this also doesn't work.

I've called 150 and been told there is a technical issue regarding linking device to account and they were unable to resolve this over the phone, they did email over the current bills, but said i will need to call every month to get the latest bill emailed or pay £4 a month to have them sent in the post.

Pretty sure EE legally need to supply a VAT invoice free of charge!

Re: No Access To Bills

XRaySpeX — Tue, 13 Feb 2024 15:57:31 GMT

For a VAT invoice you need to be a business user.

Re: No Access To Bills

mfoley — Tue, 13 Feb 2024 15:59:21 GMT

Yes we are a business user.

Re: No Access To Bills

XRaySpeX — Tue, 13 Feb 2024 16:02:42 GMT

Then you should get it.

Re: No Access To Bills

mfoley — Tue, 13 Feb 2024 16:06:17 GMT

Please read the original post, we cant access our bills online and they want to charge us £4 a month to get them sent in the post.

Re: No Access To Bills

XRaySpeX — Tue, 13 Feb 2024 16:09:19 GMT

I did but I was only addressing your point about VAT receipts not knowing you were already a business cust.

Re: No Access To Bills

Leanne_T — Tue, 13 Feb 2024 16:16:04 GMT

Hi @mfoley

Thanks for coming to the community and for reporting the EE account to our business team.

If you would like to discuss your options for viewing the bills until this is resolved for you, please give us another call.

Thanks.

Leanne.

Re: No Access To Bills

Ruffstuff — Tue, 07 May 2024 18:39:56 GMT

I too have the exact same issues. It is so annoying and time consuming having to do this every month, each month takes ages to get through to someone who can help. Then I have to go through the same thing over and over again, this has been going on since October 2023, each month they just tell me they are working on it. This is not acceptable EE. If I decide to leave I will get charged for still being in contract yet EE are not keeping to their side of the contract by providing customers with invoices each month. mfoley - I feel your pain, it is appalling service.

Re: No Access To Bills

Ruffstuff — Tue, 07 May 2024 18:40:58 GMT

Leanne_T. Us customers with this issue do call every month, nothing is resolved. It takes ages to get this sorted each month and get an invoice e mailed. This is just simply not good enough.