topic Re: Re: Blocking 0843 numbers in Contracts & Billing

Re: Blocking 0843 numbers

pangag — Fri, 09 Feb 2024 11:26:53 GMT

I have the same issue. I am being charged by these numbers even though they are missed calls.

I complained in Jan 2022 and had a hard time convincing ee that I hadn't made the calls.

I got them to put a bar on 3rd party services and £0 spend limit.

It has improved but I was still charged 5 times between then and now.

4 times £0.07 and 1 time £0.24. I will raise it with them again.

They should have something in place to protect their customers.

bristolian — Fri, 09 Feb 2024 12:22:48 GMT

@pangag wrote:

I have the same issue. I am being charged by these numbers even though they are missed calls.

There is no charge to receive calls unless you are roaming.

XRaySpeX — Fri, 09 Feb 2024 13:48:24 GMT

@pangag : Why? Are you dialling them back or pressing any keys as you are listening to them? They are free to receive in UK.

pangag — Mon, 12 Feb 2024 16:21:49 GMT

No I am not doing anything just let them ring out. They show as missed calls on my phone.

Sent from my iPad

Leanne_T — Mon, 12 Feb 2024 16:58:10 GMT

Have you spoken to our mobile guides to get these charges looked into?

Leanne 🙂

bristolian — Mon, 12 Feb 2024 17:02:11 GMT

@pangag wrote:
No I am not doing anything just let them ring out. They show as missed calls on my phone.

That will not generate charges on your bill.