topic Re: Terrible customer service in Contracts & Billing

Terrible customer service

MrAlex2 — Sat, 10 Feb 2024 23:38:52 GMT

I sent a phone back before Christmas for an upgrade on the 27th of December I received a message to say they had received my old phone and to enjoy my new one…… this month I received a charge of £275 for a phone not received.. I have spoken to 4 customer service operators and have sent screenshots of the confirmation that they received the old phone .. I’m totally fed up and have been a customer for about 10 years.. the customer service and communication is the worst and I’m still no further in to resolving this matter. This has wasted hours of my time and I have yet had any response..

Re: Terrible customer service

Christopher_G — Sun, 11 Feb 2024 08:43:12 GMT

Hi @MrAlex2

Welcome to the community.

Where was it left the last time you spoke to our Mobile Care team? Is it still being looked into?
Chris

Re: Terrible customer service

MrAlex2 — Mon, 12 Feb 2024 16:21:55 GMT

I managed to get it resolved today thanks

Re: Terrible customer service

Leanne_T — Mon, 12 Feb 2024 16:39:35 GMT

Thanks for coming back and letting us know @MrAlex2

Leanne 🙂