topic Re: I wanna cancel my sim card in Contracts & Billing

Re: I wanna cancel my sim card

lucus182 — Sat, 10 Feb 2024 08:53:53 GMT

I would like to cancel my account as I no longer use ee but am still getting charged. I am only able to communicate via email and am unable to go to a store.

Re: Re: I wanna cancel my sim card

Christopher_G — Sat, 10 Feb 2024 11:05:11 GMT

Hi @lucus182

Welcome to the community.

Are you looking to cancel your plan and number, or are you looking to keep your number on pay as you go/with another provider?
Chris

Re: Re: I wanna cancel my sim card

lucus182 — Sat, 10 Feb 2024 14:18:11 GMT

I would like to cancel everything so plan and number.

Re: Re: I wanna cancel my sim card

Christopher_G — Sat, 10 Feb 2024 14:21:42 GMT

OK, thank you, @lucus182

If you can speak to our Mobile Care team on 150, they'll be able to take your notice from you and set it to cancel in 30 days time.

Chris