topic Re: UNBAR in Contracts & Billing

UNBAR

Davidoff2224 — Mon, 18 Jul 2022 01:45:43 GMT

Hi I would like to unbar 3rd party tomorrow but everytime I unbar or bar it keeps saying sorry were unable to remove the third party bar please contact customer service on 150 and this is from 150 but it lest me bar but not unbar is there anyway I can unbar third party anytime I like and bar when I need to from 150 if I need to with out keep coming into here to ask to get unbar?

Re: UNBAR

Christopher_G — Mon, 18 Jul 2022 07:24:34 GMT

Hi @Davidoff2224

If the SMS option to unbar isn't working, you would have to call 150 to speak to our Mobile Care team. They will be able to unbar and look into why the text service isn't working for you.

Chris

Re: UNBAR

Davidoff2224 — Mon, 18 Jul 2022 23:13:15 GMT

Hi please can someone unbar my third party on my contract

Re: UNBAR

Davidoff2224 — Mon, 18 Jul 2022 23:14:48 GMT

Ok thanks

Re: UNBAR

XRaySpeX — Tue, 19 Jul 2022 00:56:00 GMT

@Davidoff2224 : This user discussion forum can have no access to your specific account. You need to raise this with CS as you were told..

Re: UNBAR

Leanne_T — Tue, 19 Jul 2022 07:04:02 GMT

Hi there @Davidoff2224

Thanks for coming back to us.

Please give us a call on 150 and the team will be happy to help you get the third party bar removed 🙂

Let us know how you get on.

Leanne.

Re: UNBAR

Mikeyboy837 — Wed, 21 Sep 2022 19:33:53 GMT

I'm having this issue too.why can't someone simply enable it without the hassle of me ringing up to sort it out?

Re: UNBAR

Leanne_T — Thu, 22 Sep 2022 06:54:52 GMT

Hi @Mikeyboy837

If you are unable to remove the bar by texting 150, you would need to call us to get this looked into.

Thanks.

Leanne.

Re: UNBAR

Tonip2570 — Mon, 24 Oct 2022 01:58:44 GMT

I shouldn't have to ring and wait on hold for an hour, it should be in my settings to remove UNBAR. This is ridiculous

Re: UNBAR

Jon_K — Mon, 24 Oct 2022 07:05:57 GMT

Hi @Tonip2570.

If you're not able to text UNBAR to 150, the only option would be to give us a call. Sorry about this.

Jon

Re: UNBAR

Kel8891 — Fri, 02 Dec 2022 10:40:31 GMT

That’s not the case I’ve phoned twice to have mine removed they said it was done and it wasn’t I’d still like it removed but give up calling because I waste my time and get nowhere

Re: UNBAR

Leanne_T — Fri, 02 Dec 2022 11:50:05 GMT

I'm sorry to hear this @Kel8891

We would need to get this looked into further for you, please try calling us again on 150 when you get the chance, and the team will be happy to help.

Leanne.

Re: UNBAR

Frank444 — Wed, 01 Feb 2023 15:58:43 GMT

It won't let me take it of

Re: UNBAR

Leanne_T — Wed, 01 Feb 2023 16:10:05 GMT

Hi @Frank444

Please call us on 150 and the team will help you get the bar removed.

Thanks 🙂

Leanne.

Re: UNBAR

martcoug1 — Tue, 04 Apr 2023 02:30:51 GMT

Come on.... stop being international centre reps and answer the question ...

Re: UNBAR

Christopher_G — Tue, 04 Apr 2023 06:42:26 GMT

Hi @martcoug1

If texting UNBAR to 150 doesn't work for you, you'll need to speak to our Mobile Care team to get it removed.

Chris

Re: UNBAR

TrikerAde — Fri, 02 Jun 2023 14:04:03 GMT

Trying to speak to a human on 150 is an absolute pain in the ass!!!

Re: UNBAR

Katie_B — Fri, 02 Jun 2023 14:46:49 GMT

Hi @TrikerAde.

Is there anything we can help you with here on the community?

Katie

Re: UNBAR

Gokuisbest — Wed, 07 Feb 2024 19:09:43 GMT

Hello please dont be a scam or virus i really need your help for a readon when i do something on my xbox it sends me a mesage on microsoft sends me a mesage there is like a second bar and unbar it

Re: UNBAR

James_B — Thu, 08 Feb 2024 07:37:51 GMT

Welcome to the EE Community, @Gokuisbest 🙂

What is the message you see from Microsoft?

Is it triggered when you try to make a purchase using your EE account?

James