topic Re: Upgrage costs and not what they seem in Contracts & Billing

Upgrage costs and not what they seem

paulys74 — Fri, 09 Feb 2024 10:35:41 GMT

When I am looking to upgrade, the price it shown is not what they end up trying to charge. This one for the apple 15 says £36 but then says it is 55.55 once you go to pay. Why do they try and trick us to think this is the price when it actually isn't, I assume that this is the phone cost only, but this isn't clear. Long story short I wont be upgrading and will also reduce my monthly with SIM only. This side of EE is not good.

Re: Upgrage costs and not what they seem

Leanne_T — Fri, 09 Feb 2024 13:05:04 GMT

Hi @paulys74

Thanks for coming to the community.

Are you logged into your EE account when the plan shows £36.55? Is the extra amount for the device as part of a Flex Pay agreement?

Speak soon 🙂

Leanne.

Re: Upgrage costs and not what they seem

paulys74 — Fri, 09 Feb 2024 14:54:10 GMT

Hey

It says device and airtime is £36. I was logged in too. Seems misleading to me.

Thanks for the response

Re: Upgrage costs and not what they seem

Leanne_T — Fri, 09 Feb 2024 15:06:05 GMT

Thanks @paulys74

I would suggest giving us a call on 150 and our mobile guides will certainly get this looked into for you.

Leanne.