topic Re: Mobile data in Contracts & Billing

Mobile data

Misha09 — Fri, 09 Feb 2024 08:41:40 GMT

I’m new to the EE network & I recently bought a £15 subscription pack but it only gave me 25gb of data when I thought it was supposed to be 50gb did that change I’m abit confused.

Re: Mobile data

XRaySpeX — Fri, 09 Feb 2024 08:57:40 GMT

When did you buy this SIM? The current offer is 25GB.

Otherwise look in your online MyEE Add-ons for the other 25GB. Sometimes it doesn't kick in until have exhausted the normal ration.

Re: Mobile data

Misha09 — Fri, 09 Feb 2024 09:09:03 GMT

I got the sim on 27th of jan and when I bought a £20 subscription pack it gave me 100gb and then I recently bought a £15 subscription pack and it gave me 25gb, so I thought that’s odd because I thought the packs were boosted with more data.

Re: Mobile data

XRaySpeX — Fri, 09 Feb 2024 09:18:09 GMT

@Misha09 : You only get double data when you purchase a pack of equal or higher value than your original pack. You haven't!

Extra data promotion offer: Activate your SIM no later than 31.01.2024 to start receiving extra data. Join on the £10, £15 or £20 pack and receive extra data the first three times you purchase the same pack or pack of higher value. 12GB of extra data on a £10 pack, 25GB on a £15 pack and 50GB on a £20 pack. Maximum of three pack purchases then standard pack allowances apply: 8GB for £10, 25GB for £15 and 50GB for £20. Renew your pack within 30 days to keep extra data. Extra data will not roll over. You must purchase your 3rd pack before 20.05.2024 to receive extra data on all 3 packs.