https://community.ee.co.uk/t5/Contracts-Billing/Account/m-p/1355467#M83606 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4088378">@njwaldron</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>Have you closed the app down and started it again? If that does not work and you have the latest app, could you please delete it, reboot your device and reinstall it and see if that solves it? If that does not, please call customer service to get your account reset and try again.</P> <P>You can always log into your account via the website if you are really stuck. App is working, it was under maintenance last night, but is fine today.</P> Tue, 06 Feb 2024 12:14:48 GMT Schockwave 2024-02-06T12:14:48Z https://community.ee.co.uk/t5/Contracts-Billing/Account/m-p/1355449#M83604 <P>Hi all I'm trying to access my account for my plan details all I get is app going round in circles&nbsp;</P> Tue, 06 Feb 2024 11:54:29 GMT https://community.ee.co.uk/t5/Contracts-Billing/Account/m-p/1355449#M83604 njwaldron 2024-02-06T11:54:29Z https://community.ee.co.uk/t5/Contracts-Billing/Account/m-p/1355467#M83606 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4088378">@njwaldron</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>Have you closed the app down and started it again? If that does not work and you have the latest app, could you please delete it, reboot your device and reinstall it and see if that solves it? If that does not, please call customer service to get your account reset and try again.</P> <P>You can always log into your account via the website if you are really stuck. App is working, it was under maintenance last night, but is fine today.</P> Tue, 06 Feb 2024 12:14:48 GMT https://community.ee.co.uk/t5/Contracts-Billing/Account/m-p/1355467#M83606 Schockwave 2024-02-06T12:14:48Z